Your personal data matters to us. This Privacy Policy clearly explains how your data is collected, used, stored, and protected.
Last updated: January 2026Welcome to Crizytime. We believe privacy is a fundamental right for every user. This Privacy Policy explains what information is collected when you use the Crizytime platform, how it is used, and how we keep it secure.
This policy applies to the Crizytime website, mobile app, and all associated services. By using our platform, you are considered to have accepted the terms set out in this Privacy Policy.
Please note: This policy may be updated at any time. We will notify you at your registered email address and display the update date at the top of the page.
Crizytime collects various types of information to deliver our services. We only collect what is genuinely necessary to operate the platform.
Important: We never collect or store your full card number, CVV, or bank account password. Payment information is processed through secure third-party payment gateways.
Crizytime uses your personal data solely for the purposes outlined below. We never use your data for unrelated purposes.
| Purpose | Data used | Legal Basis |
|---|---|---|
| Account Management | Name, email, password | Contractual obligations |
| Identity verification (KYC) | ID document, address | Legal Obligations |
| Payment processing | Financial Information | Contractual obligations |
| Customer Service | Contact details, history | Legitimate interest |
| Fraud prevention | IP, Device & Transactions | Legal Obligations |
| Personalized experience | Gaming history, preferences | Consent |
Crizytime never sells your personal data. However, in certain circumstances necessary for operating our services, information may be shared with trusted partners.
All our third-party partners are contractually bound to uphold the same data protection standards. They are not permitted to share your information with anyone else.
Crizytime uses cookies and similar technologies to enhance platform functionality and improve the user experience.
You can manage all non-essential cookies at any time through your browser settings.
Crizytime protects your data using industry-leading security measures. Our technical and organizational safeguards are fully aligned with international standards.
Your Role: Security is a shared responsibility. Keep your password strong, never share it with anyone, and avoid logging in over public Wi-Fi.
Crizytime retains your data only for as long as it is needed. Once that purpose is fulfilled, your information is securely deleted or anonymized.
Under GDPR and international data protection laws, you have several important rights over your own data. Crizytime fully upholds each of these rights.
You can find out what data we hold about you and request a copy of it.
You may request correction of any inaccurate or incomplete information.
In certain circumstances, you may request permanent deletion of your data.
A request to temporarily suspend processing of your data while an investigation is ongoing.
You may request an export of your data in a standard format.
You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, contact our support team. We will respond within 30 days.
Crizytime strictly does not provide services to anyone under 18. Our platform is for adults only.
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team. Our Bengali-speaking support team is available 24/7.
Email: [email protected]
Response time: Usually within 24–48 hours.
If you believe your privacy rights have been violated and our response is unsatisfactory, you have the right to lodge a complaint with the relevant data protection authority.
At every step, we ensure your personal data is kept with the highest level of security.
Every data transfer is encrypted with 256-bit SSL/TLS, making it virtually impossible for anyone to access your information without authorization.
Crizytime never sells your personal data to third parties. Your data belongs to you.
You have direct control over your data — view, correct, download, or delete it. No complicated process involved.
Our Privacy Policy fully complies with the European GDPR and international data protection standards.
Opt out of marketing communications at any time. We respect your preferences.
Independent security experts regularly audit our systems to ensure there are no vulnerabilities.
We have answered the questions you are most likely to have.